True/False
Indicate whether the
statement is true or false.
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1.
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Problem solving includes and goes beyond decision making.
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2.
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Problem solving also includes the implementation stage.
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3.
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Optimization models use problem constraints.
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4.
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Satisficing models often require nimble organizations to replace traditional
lines of authority with those that are flexible and dynamic.
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5.
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A management information system (MIS) is an integrated collection of people,
procedures, databases, and devices that provides managers and decision makers with information to
help achieve organizational goals.
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6.
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MISs can often give companies and other organizations a competitive advantage by
providing the right information to the right people in the right format and at the right time.
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7.
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In practice, the types of reports used in management information system reports
can overlap.
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8.
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CIM’s goal is to tie together all aspects of production, including order
processing, product design, manufacturing, inspection and quality control, and shipping.
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9.
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By using computer integrated manufacturing, the time and cost to change
manufacturing jobs can be substantially reduced, and companies can react quickly to market needs and
competition.
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10.
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Subsystems for a manufacturing MIS include marketing research, product
development, promotion and advertising, and product pricing.
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11.
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The purpose of marketing research is to conduct a formal study of the market and
customer preferences.
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12.
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Decision support systems (DSSs) offer the potential to assist in solving both
semistructured and unstructured problems.
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13.
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With goal-seeking analysis, a manager can make changes to problem data (the
number of automobiles needed for the next month) and immediately see the impact on the parts
requirements.
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14.
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A reorder point is a critical inventory quantity level.
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15.
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DSSs can help managers by providing analysis for long-term decisions requiring
both internal and external information.
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16.
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At the core of a DSS are a virtual network and a model base.
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17.
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Internet software agents can be used in the creation of powerful decision
support systems.
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18.
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Data mining and business intelligence cannot be used in a data-driven
DSS.
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19.
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Data-driven DSSs are excellent at predicting customer behaviors.
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20.
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The user interface or dialogue manager allows users to interact with the DSS to
obtain information.
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Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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21.
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In the ____ stage of the problem-solving process, decision makers evaluate the
implementation to determine whether the anticipated results were achieved and to modify the process
in light of new information.
a. | implementation | c. | design | b. | monitoring | d. | intelligence |
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22.
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____ are made using a rule, procedure, or quantitative method.
a. | Internal decisions | c. | Design decisions | b. | Nonprogrammed decisions | d. | Programmed
decisions |
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23.
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____ deal with unusual or exceptional situations.
a. | Internal decisions | c. | Design decisions | b. | Nonprogrammed decisions | d. | Programmed
decisions |
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24.
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A(n) ____ is one that finds a good, but not necessarily the best, problem
solution.
a. | satisficing model | c. | optimization model | b. | heuristic model | d. | programmed |
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25.
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____ are reports that are automatically produced when a situation is unusual or
requires management action.
a. | Key indicator reports | c. | Demand reports | b. | Drill-down reports | d. | Exception
reports |
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26.
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____ provide increasingly detailed data about a situation.
a. | Key indicator reports | c. | Demand reports | b. | Drill-down reports | d. | Exception
reports |
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27.
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A ____ MIS provides financial information not only for executives but also for a
broader set of people who need to make better decisions on a daily basis.
a. | financial | c. | human resource | b. | marketing | d. | geographic |
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28.
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____ are divisions within the company that focus primarily on sales or revenues,
such as a marketing or sales department.
a. | Auditing centers | c. | Revenue centers | b. | Management centers | d. | Cost centers |
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29.
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____ are divisions within a company that do not directly generate revenue, such
as manufacturing or research and development.
a. | Auditing centers | c. | Revenue centers | b. | Management centers | d. | Cost centers |
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30.
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One method of determining how much inventory to order is called the ____.
a. | economic order quantity | c. | just-in-time
inventory | b. | computer assisted inventory | d. | delphi approach to inventory |
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31.
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The ____ inventory technique is used when the demand for one item depends on the
demand for another.
a. | flexible manufacturing | c. | material requirements planning | b. | just-in-time | d. | computer-assisted |
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32.
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____ inventory and manufacturing is an approach that maintains inventory at the
lowest levels without sacrificing the availability of finished products.
a. | Flexible manufacturing | c. | Material requirements planning | b. | Just-in-time | d. | Computer-assisted |
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33.
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A ____ is an approach that allows manufacturing facilities to rapidly and
efficiently change from making one product to another.
a. | flexible manufacturing system | c. | material requirements
planning | b. | just-in-time | d. | computer-assisted |
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34.
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____ is a process that ensures that the finished product meets the
customers’ needs.
a. | Testing | c. | Product control | b. | Marketing control | d. | Quality control |
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35.
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A ____ MIS supports managerial activities in product development, distribution,
pricing decisions, promotional effectiveness, and sales forecasting.
a. | human resource | c. | personnel | b. | marketing | d. | geographic |
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36.
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A ____ MIS is concerned with activities related to previous, current, and
potential employees of the organization.
a. | human resource | c. | personnel | b. | marketing | d. | geographic |
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37.
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A(n) ____ MIS performs a number of important activities, providing aggregate
information on accounts payable, accounts receivable, payroll, and many other applications.
a. | human resource | c. | geographic | b. | marketing | d. | accounting |
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38.
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A(n) ____ MIS is a computer system capable of assembling, storing, manipulating,
and displaying geographically referenced information, that is, data identified according to its
location.
a. | human resource | c. | geographic | b. | marketing | d. | accounting |
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39.
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____ is the process of making hypothetical changes to problem data and observing
the impact on the results.
a. | Simulation | c. | What-if analysis | b. | Goal-seeking analysis | d. | Optimization |
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40.
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____ is the process of determining the problem data required for a given
result.
a. | Simulation | c. | What-if analysis | b. | Goal-seeking analysis | d. | Optimization |
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41.
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The database management system allows managers and decision makers to perform
____ on the company’s vast stores of data in databases, data warehouses, and data
marts.
a. | brainstorming analysis | c. | delphi analysis | b. | qualitative analysis | d. | intelligent
analysis |
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42.
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The ____ allows managers and decision makers to perform quantitative analysis
on both internal and external data.
a. | delphi approach | c. | model base | b. | exception report | d. | key indicator
report |
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43.
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The ____ is a decision-making approach that forces members to offer ideas
“off the top of their heads.”
a. | brainstorming approach | c. | nominal group approach | b. | delphi
approach | d. | group consensus
approach |
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44.
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The ____ is a decision-making approach that forces members in the group to reach
a unanimous decision.
a. | brainstorming approach | c. | nominal group approach | b. | delphi
approach | d. | group consensus
approach |
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45.
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The ____ is a decision-making approach that encourages feedback from individual
group members, and makes the final decision by voting.
a. | brainstorming approach | c. | nominal group technique | b. | delphi
approach | d. | group consensus
approach |
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46.
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____ are teams of people located around the world working on common
problems.
a. | Executive support systems | c. | Virtual
workgroups | b. | Strategic planning groups | d. | Networking groups |
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47.
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____ involves determining long-term objectives by analyzing the strengths and
weaknesses of the organization, predicting future trends, and projecting the development of new
product lines.
a. | Optimization | c. | Executive planning | b. | Strategic control | d. | Strategic
planning |
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48.
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____ involves monitoring and managing the overall operation of the
organization.
a. | Optimization | c. | Executive planning | b. | Strategic control | d. | Strategic
planning |
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