Enterprise systems employ a database of key operational and planning data that can be shared by all.

Transaction processing systems support routine operations associated with customer ordering and billing, employee payroll, purchasing, and accounts payable.

Batch processing begins with a transaction and results in data that serves as input to the TPS.

Data collection can include classifying data, sorting data into categories, performing calculations, summarizing results, and storing data in the organization’s database for further processing.

TPSs that directly affect the cash flow of a firm (such as order processing, accounts receivable, accounts payable, and payroll) are typically identified as critical business information systems.

When implementing ERP, a company must determine which hardware, operating systems, and databases it wants to use.

The goal of CRM is to understand and anticipate the needs of current and potential customers to increase customer retention and loyalty while optimizing the way that products and services are sold.

CRM software automates and integrates the functions of sales, marketing, and service in an organization.

Data manipulation is the set of activities that must be performed to capture a customer sales order.

In an ERP system, input to the general ledger occurs simultaneously with the input of a business transaction to a specific module.

Data gathered for financial accounting can also form the basis for tax accounting because this involves external reporting of a firm’s activities to the local, state, and federal tax agencies.

A TPS provides employees involved in other business processes with data to help them achieve their goals.

A competitive advantage provides a significant and long-term benefit for the organization.

A TPS can produce reports required by local, state, and federal agencies, such as statements of tax withholding and quarterly income statements.

A key to the proper recording and reporting of financial transactions is the corporation’s chart of accounts.

With ____, business transactions are accumulated over a period of time and prepared for processing as a single unit or batch.

With ____ systems, each transaction is processed immediately.

The term ____ refers to data that is captured at its source and recorded accurately in a timely fashion, with minimal manual effort, and in an electronic or digital form that can be directly entered into the computer.

____ involves reentering data that was not typed or scanned properly.

____ is the process of performing calculations and other data transformations related to business transactions.

A(n) ____ is a firm’s plan to recover data, technology, and tools that support critical information systems.

A(n) ____ is one that includes a budget, accounts receivable, payroll, asset management, and general ledger.

____ systems operate via an integrated database, using one set of data to support all business functions.

When developing a production plan, ERP systems begin with ____ to develop an estimate of future customer demand.

When developing a production plan, the ____ takes demand and current inventory levels into account and determines the specific product items that need to be produced and when to meet the forecast future demand.

When developing a production plan, ____ refines the production plan by determining the amount of weekly or daily production needed to meet the demand for individual products.

____ uses the production plan defined by the demand management process to develop a detailed production schedule specifying production scheduling details.

____ determines the amount and timing for placing raw material orders with suppliers.

____ uses the information from materials requirement planning to place purchase orders for raw materials and transmit them to qualified suppliers.

____ uses the detailed schedule to plan the details of running and staffing the production operation.

The ____ Act requires systems security for financial service providers, including specific standards to protect customer privacy.

The ____ Act defines regulations covering healthcare providers to ensure that their patient data is adequately protected.

Payroll transactions and billing are typically done via ____.

An example of ____ is an automated device at a retail store that speeds the checkout process - either UPC codes read by a scanner or RFID signals picked up when the items approach the checkout stand.

Because firms must ensure the reliable operation of their TPSs, they must also engage in disaster recovery planning and TPS ____.

Many companies use ____ to shorten order processing time and improve inventory accuracy.

A(n) ____________________ is central to an organization and ensures information can be shared across all business functions and all levels of management to support the running and managing of a business.

A(n) ____________________ captures and processes the detailed data necessary to update records about the fundamental business operations of the organization.

A(n) ____________________ is the process of data collection, data editing, data correction, data manipulation, data storage, and document production.

Capturing and gathering all data necessary to complete the processing of transactions is called ____________________.

____________________ involves updating one or more databases with new transactions.