Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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1.
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____ software controls the flow of data, provides data security, and manages
network operations.
a. | Enterprise | c. | Application | b. | System | d. | Legacy |
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2.
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Examples of company-wide applications, called ____, include order processing
systems, payroll systems, and company communications networks.
a. | enterprise applications | c. | operating
applications | b. | network operating systems (NOS) | d. | legacy systems |
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3.
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Over 40 years ago, a concept called Moore's Law accurately predicted that
computer processing power would double about every ____.
a. | 2 months | c. | 24 months | b. | 12 months | d. | 48 months |
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4.
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When planning an information system, a company must consider how a new system
will interface with older systems, which are called ____.
a. | enterprise applications | c. | operating
applications | b. | network operating systems (NOS) | d. | legacy systems |
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5.
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A business ____ is an overview that describes a company’s overall
functions, processes, organization, products, services, customers, suppliers, competitors,
constraints, and future direction.
a. | matrix | c. | index | b. | profile | d. | glossary |
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6.
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Transaction processing (TP) systems ____.
a. | provide job-related information to users at all levels of a
company | b. | simulate human reasoning by combining a knowledge base and inference rules that
determine how the knowledge is applied | c. | process data generated by day-to-day business
operations | d. | include e-mail, voice mail, fax, video conferencing, word processing, automated
calendars, database management, spreadsheets, and high-speed Internet
access |
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7.
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Business support systems ____.
a. | provide job-related information support to users at all levels of a
company | b. | simulate human reasoning by combining a knowledge base and inference rules that
determine how the knowledge is applied | c. | process data generated by day-to-day business
operations | d. | include e-mail, voice mail, fax, video conferencing, word processing, automated
calendars, database management, spreadsheets, and high-speed Internet
access |
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8.
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Knowledge management systems are called expert systems because they ____.
a. | provide job-related information to users at all levels of a
company | b. | simulate human reasoning by combining a knowledge base and inference rules that
determine how the knowledge is applied | c. | process data generated by day-to-day business
operations | d. | include e-mail, voice mail, fax, video conferencing, word processing, automated
calendars, database management, spreadsheets, and high-speed Internet
access |
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9.
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User productivity systems ____.
a. | provide job-related information to users at all levels of a
company | b. | simulate human reasoning by combining a knowledge base and inference rules that
determine how the knowledge is applied | c. | process data generated by day-to-day business
operations | d. | include e-mail, voice mail, fax, video and Web conferencing, word processing,
automated calendars, database management, spreadsheets, desktop publishing, presentation graphics,
company intranets, and high-speed Internet access |
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10.
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In a typical company organizational model, middle managers ____.
a. | develop long-range plans, called strategic plans, which define the company’s
overall mission and goals | b. | provide direction, necessary resources, and
performance feedback to supervisors and team leaders | c. | oversee operation employees and carry out
day-to-day functions, coordinating operational tasks and people | d. | include users who
rely on TP systems to enter and receive the data they need to perform their
jobs |
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11.
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____ is a systems development technique that produces a graphical representation
of a concept or process that systems developers can analyze, test, and modify.
a. | Prototyping | c. | Scrum | b. | Rapid application
development | d. | Modeling |
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12.
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____ methods include the latest trends in software development.
a. | Object-oriented analysis | c. | Structured
analysis | b. | Agile/Adaptive | d. | Rapid application development |
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13.
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Because it focuses on processes that transform data into useful information,
structured analysis is called a(n) ____ technique.
a. | iterative | c. | inferred | b. | process-centered | d. | empowered |
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14.
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In object-oriented programming, an object is a member of a(n) ____, which is a
collection of similar objects.
a. | property | c. | message | b. | class | d. | instance |
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15.
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In object-oriented design, built-in processes called ____ can change an
object’s properties.
a. | methods | c. | attributes | b. | functions | d. | features |
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16.
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A systems analyst needs ____.
a. | solid technical knowledge and good analytical ability | b. | strong oral and
written communication skills | c. | an understanding of business operations and
processes | d. | all of the above |
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True/False
Indicate whether the
statement is true or false.
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17.
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Most firms give their IT budgets a low priority in bad economic times.
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18.
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In an information system, information consists of basic facts that are the
system’s raw material.
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19.
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The success or failure of an information system usually is unrelated to whether
users are satisfied with the system’s output and operations.
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20.
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TP systems are inefficient because they process a set of transaction-related
commands individually rather than as a group.
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21.
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A knowledge management system uses inference rules, which consist of a large
database that allows users to find information by entering keywords or questions in normal English
phrases.
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22.
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Most large companies require systems that combine transaction processing,
business support, knowledge management, and user productivity features.
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23.
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Because they focus on a longer time frame, middle managers need less detailed
information than top managers, but somewhat more than supervisors who oversee day-to-day
operations.
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24.
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Many companies find that a trend called empowerment, which gives employees more
responsibility and accountability, improves employee motivation and increases customer
satisfaction.
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25.
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It is unusual for system developers to mix and match system development methods
to gain a better perspective.
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26.
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In the systems analysis phase, the first step is requirements modeling, where
business processes are investigated and what the new system must do to satisfy users is
documented.
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27.
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In object-oriented design, objects possess characteristics called properties,
which the object inherits from its class or possesses on its own.
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28.
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A scalable design can expand to meet new business requirements and
volumes.
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29.
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Microsoft offers a development approach called Microsoft Solutions Framework
(MSF), which documents the experience of its own software development teams.
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30.
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Network administration includes hardware and software maintenance, support, and
security.
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31.
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Companies typically require that systems analysts have a college degree in
information systems, computer science, business, or a closely related field, and some IT experience
usually is required.
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32.
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The responsibilities of a systems analyst at a small firm are exactly the same
as those at a large corporation.
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33.
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A corporate culture is the set of beliefs, rules, traditions, values, and
attitudes that define a company and influence its way of doing business.
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Completion
Complete each
statement.
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34.
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A(n) _________________________ combines information technology, people, and data
to support business requirements.
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35.
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An IT department team includes _________________________ who plan, develop, and
maintain information systems.
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36.
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A(n) _________________________ is a set of related components that produces
specific results, such as routing Internet traffic, manufacturing microchips, and controlling complex
entities like the Mars Rover.
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37.
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The newest category of company is the _________________________ whose primary
business depends on the Internet rather than a traditional business channel.
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38.
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_________________________ technology uses high-frequency radio waves to track
physical object.
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39.
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A truck fleet dispatcher might run a series of _________________________
scenarios to determine the impact of increased shipments or bad weather.
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40.
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A(n) _________________________ uses various symbols and shapes to represent data
flow, processing, and storage.
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Matching
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Identify the letter of the choice that best matches the phrase or
definition. a. | MIS | f. | team leaders | b. | network model | g. | operational employees | c. | object
model | h. | supply chain
management | d. | fuzzy logic | i. | data model | e. | ERP | j. | prototype |
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41.
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In many large companies, these kinds of systems provide cost-effective support
for users and managers throughout the company.
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42.
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The name for new business support systems that produced valuable information,
in addition to performing manual tasks; their primary users were managers.
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43.
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A B2B site that allows buyers, sellers, distributors, and manufacturer to offer
products, submit specifications, and transact business.
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44.
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Many knowledge management systems use this technique, which allows inferences
to be drawn from imprecise relationships.
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45.
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People who oversee operational employees and carry out day-to-day
functions.
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46.
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People who rely on TP systems to enter and receive data they need to perform
their jobs.
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47.
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Describes the design and protocols of telecommunications links.
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48.
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Describes objects, which combine data and processes.
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49.
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Describes data structures and design.
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50.
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An early working version of an information system.
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