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COSC 4321 Chap 1

True/False
Indicate whether the statement is true or false.
 

 1. 
An information system must have computer hardware and software to be valid.
 

 2. 
A management information system can use data provided by a transaction processing system.
 

 3. 
Decision support systems are tailored to the unique information needs of executives.
 

 4. 
Communication and collaboration systems enhance communication between people both inside and outside of the organization.
 

 5. 
Upper management people typically are the direct users of transaction processing systems.
 

 6. 
The stakeholders for information systems can be broadly classified into five groups: system owners, system users, system designers, system builders, and system analysts/project managers.
 

 7. 
An information worker is a person whose jobs include the creation, collection, processing, distribution and use of information.
 

 8. 
An applications programmer is an example of a system designer.
 

 9. 
System owners are more concerned with the costs and benefits of an information system, while system users are more concerned with the functionality of the system.
 

 10. 
Clerical and service workers perform most of the day-to-day transaction processing in the average business.
 

 11. 
Clerical and service workers consist largely of business and industrial specialists who perform highly skilled and specialized work.
 

 12. 
Supervisors are decision makers who tend to focus on day-to-day management issues.
 

 13. 
Executive managers are decision makers who tend to focus on overall business performance and strategic or long-term planning and problem solving.
 

 14. 
Middle managers are concerned with the day-to-day management issues.
 

 15. 
Executive managers are concerned with the short-term and tactical management issues.
 

 16. 
The internet has extended the traditional information boundaries to encompass other businesses or direct consumers as system users.
 

 17. 
An example of a mobile user would be a student signing on to a distance education course website from home.
 

 18. 
System analysts initiate change within the organization.
 

 19. 
Some systems analysts also have programming duties.
 

 20. 
Systems designers translate system users' business requirements and constraints into technical solutions.
 

 21. 
System designers design the computer files, databases, inputs, outputs, screens, networks and programs that will meet the system users' requirements.
 

 22. 
System builders construct the information systems components based on the design specifications from the system owner.
 

 23. 
Systems analyst bridges the gap between those who need computer-based business solution and those who understand information technology.
 

 24. 
Systems analyst is basically a problem solver.
 

 25. 
System designers are located in the functional units and subunits of the business, as well as the executive management.
 

 26. 
System analysts may be permanently assigned to a team that supports a specific business function.
 

 27. 
System analysts may be temporarily pooled and assigned to specific projects for any business function as needed.
 

 28. 
Demand for systems analysts will grow over the next several years.
 

 29. 
Systems analysts basically work by themselves, analyzing a system through computerized tools.
 

 30. 
Contract programmers are one example of an external service provider.
 

 31. 
A project manager is responsible for planning, monitoring and controlling projects with respect to schedule, budget and system quality.
 

 32. 
E-Commerce is the buying and selling of goods and services by using the Internet.
 

 33. 
E-business is the use of the Internet to conduct and support day to day business activities.
 

 34. 
Business to consumer (B2C) electronic commerce attempts to offer new web based channels of distribution for traditional products and services.
 

 35. 
B2B could ultimately evolve into electronic business. Electronic business is the complete, paperless and digital processing of virtually all business transactions that occur within and between businesses.
 

 36. 
Network architects are system builders who specialize in networking and telecommunications technologies and design, install, configure, optimize and support local and wide area networks.
 

 37. 
Due to the trend towards e-business and e-commerce applications, most new information system applications are being designed for an Internet architecture.
 

 38. 
Today the trend is increasingly towards collaboration. Collaboration extends beyond the organization to include other organizations – even direct competitors.
 

 39. 
Business processes are the work, procedure and rules required to complete the business tasks, independent of any information technology used to automated or support them.
 

 40. 
Continuous process improvement examines a business process to implement a series of small changes for improvement.
 

 41. 
Total quality management (TQM) is a comprehensive approach to facilitating quality improvements and management within a business and its products and services
 

 42. 
Business process redesign (BPR) is the study, analysis and redesign of fundamental business processes to reduce costs and/or improve value-added to the business.
 

 43. 
In a BPR business processes are carefully documented and analyzed for timeliness, bottlenecks, costs and whether or not each step truly adds value to the organization.
 

 44. 
An intranet is a private, internal network built by a company to support business functions.
 

 45. 
An extranet is a secure, business-to-business network to facilitate data sharing and communication between companies.
 

 46. 
xHtml and XML are the fundamental languages of web page authoring and Internet application development.
 

 47. 
Portals are home pages that can be customized .to the specific needs of different individuals who can use them.
 

 48. 
Enterprise resource planning (ERP) software product is specifically designed to help a business achieve strategic, cross-functional and inter-continental objectives.
 

 49. 
The growth of mobile and wireless technologies simplifies systems analysis and design.
 

 50. 
Object-oriented analysis and design is a collection of tools and techniques for system development that will utilize object technologies to construct a system and its software.
 

 51. 
Agile Development is a development strategy wherein the system developers are given the flexibility to select from a variety of appropriate tools and techniques to best accomplish the tasks at hand.
 

 52. 
Collaborative technologies are those that enhance interpersonal communications and team work.
 

 53. 
To use the Internet for improving the marketing of corporate image, product and services is the most complex task for electronic commerce applications.
 

 54. 
Business-to-Business (B2B) is the most complex electronic commerce application to facilitate the paperless and digital processing of virtually all business transactions that occur within and between businesses.
 

 55. 
One example of Business-to-Business electronic commerce is the marketing of a corporate image on the Internet.
 

 56. 
Most organizations must supplement the ERP solution with custom software applications to fulfill business requirements that are unique to the industry and business.
 

 57. 
Almost without exception, your communication skills, not your technical skills, will be the single biggest factor in your career success or failure as a systems analyst.
 

 58. 
Most systems analysts need to be proficient in one or more high-level programming languages.
 

 59. 
Ergonomics is a personal character trait in which an individual understands the difference between "right" and "wrong" and acts accordingly.
 

 60. 
Supply Chain Management (SCM) is a software application that optimizes business processes for raw material procurement through finished product distribution by integrating the logistical information systems of organizations with those of their supplier and distributors.
 

 61. 
Customer Relationship Management (CRM) is a software application that provides customers with access to a business's processes from initial inquiry through post sale service and support.
 

 62. 
Enterprise Application Integration (EAI) is the process and technologies used to link applications to support the flow of data and information between those applications.
 

 63. 
Middleware is software that is used to translate and route data between different applications.
 

 64. 
Project Management is the activity of defining, monitoring and controlling a project to develop an acceptable system within the allotted time and budget.
 

 65. 
Process Management is the ongoing activity that defines, improves and coordinates the use of an organization's chosen methodology and standards for all system development projects.
 

 66. 
A system development process can include both automated and manual tools to develop and maintain systems.
 

 67. 
System design is the specification or construction of a technical, computer based solution for the business requirements identified in a system analysis.
 

 68. 
If software programs need to be written for an information system, they are written during system design.
 

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 69. 
An information system that processes payroll checks would be an example of a/an
a.
TPS
b.
DSS
c.
MIS
d.
EIS
e.
expert system
 

 70. 
An information system that helped doctors make diagnoses would be an example of a/an
a.
TPS
b.
DSS
c.
MIS
d.
EIS
e.
expert system
 

 71. 
An information system's sponsor and chief advocate is the
a.
system user
b.
system builder
c.
system owner
d.
system analyst
e.
none of these
 

 72. 
The decision makers who focus on the day-to-day management issues are
a.
supervisors
b.
middle managers
c.
executive managers
d.
mobile managers
e.
none of these
 

 73. 
Decision makers who are concerned with the overall business performance, any strategic or long-term planning, and problem solving are
a.
supervisors
b.
middle Managers
c.
executive Managers
d.
mobile Managers
e.
none of these
 

 74. 
The person who translates system users' business requirements and constraints into technical solutions is a
a.
systems designer
b.
systems builder
c.
systems user
d.
network manager
e.
none of these
 

 75. 
The person who constructs the information system components based on the design specifications is a
a.
systems designer
b.
systems builder
c.
systems user
d.
network manager
e.
none of these
 

 76. 
Which of the following is NOT a skilled needed by a systems analyst?
a.
computer programming expertise
b.
problem-solving skills
c.
flexibility
d.
communication skills
e.
all of these are needed by a systems analyst
 

 77. 
A systems analyst who sells his or her expertise to other businesses is known as a/an:
a.
ERP
b.
ESP
c.
EIS
d.
B2C
e.
scab
 

 78. 
How does globalization affect systems analysis?
a.
information systems must support multiple languages
b.
information systems must support currency exchange
c.
information systems become more complex
d.
increased demand for multi-lingual analysts
e.
all of these
 

 79. 
CPI stands for which of the following
a.
central processing input
b.
continuous process improvement
c.
continuous performance improvement
d.
control performance improvement
e.
none of these
 

 80. 
A comprehensive approach to facilitate quality improvements and management within a business and its products and services is known as:
a.
capability maturity model
b.
continuous process improvement
c.
business process redesign
d.
total quality management
e.
none of these
 

 81. 
The study, analysis and redesign of fundamental business processes to reduce costs and/or improve value added to the business is known as:
a.
capability maturity model
b.
continuous process improvement
c.
business process redesign
d.
total quality management
e.
none of these
 

 82. 
Which of the following is a basic type of electronic-commerce-enabled application?:
a.
marketing of corporate image, products and services
b.
business-to-consumer commerce offering new channels of distribution
c.
business-to-business to allow the paperless and digital processing of business transactions between businesses
d.
all of the above
e.
none of these
 

 83. 
If a fast food organization set up a web-based information system that employees, suppliers, and franchisees could all access for coordination of deliveries, that would be an example of a/an
a.
B2C
b.
intranet
c.
extranet
d.
ERP
e.
none of these
 

Completion
Complete each statement.
 

 84. 
__________________________ is a contemporary term that describes a combination of hardware, software, and telecommunications technology.
 

 

 85. 
A ________________________ is any person who has an interest in an existing or new information system. They can be technical or non-technical workers.
 

 

 86. 
_______________________ actually use the system to perform or support the work to be completed. They define the business requirements and performance expectations for the system to be built.
 

 

 87. 
________________________ design the system to meet the users' requirements.
 

 

 88. 
______________________ construct, test and deliver an information system into operation.
 

 

 89. 
The term ______________________________ was coined to describe those people whose jobs involve the creation, collection, processing, distribution and use of information.
 

 

 90. 
____________________________ are the information system's sponsors and chief advocates. They are usually responsible for funding the project to develop, operate and maintain the information system.
 

 

 91. 
_____________________________ are the people who use or are affected by the information system on a regular basis, capturing, validating, entering, responding to, storing, and exchanging data and information.
 

 

 92. 
______________________________ is the study of a business problem domain to recommend improvements and specify the business requirements for the solution.
 

 

 93. 
_____________________________ is the specification or construction of a technical, computer-based solution for the business requirements identified in a systems analysis.
 

 

 94. 
A ______________________________ studies the problems and needs of an organization to determine how people, data, processes, communications, and information technology can best accomplish improvements for the business.
 

 

 95. 
_________________________________________________ is a comprehensive approach to facilitating quality improvements and management within a business and its products and services.
 

 

 96. 
____________________________________________ is the study, analysis and redesign of fundamental business processes to reduce costs and/or improve value added to the business.
 

 

 97. 
________________________________________ is the continuous monitoring of business processes to effect small but measurable improves in cost reduction and value added.
 

 

 98. 
An _____________________________________ software product is a fully-integrated information system that spans most basic business functions required by a major corporation.
 

 

 99. 
___________________________________ involves conducting both internal and external business over the Internet, intranets, and extranets. It includes the buying and selling of goods and services, the transfer of funds, and the simplification of day-to-day business processes through the use of digital communications.
 

 

 100. 
____________________________ is a personal character trait in which an individual understands the difference between "right" and "wrong" and acts accordingly.
 

 



 
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