During strategic planning, top managers ask a series of questions that is called a ____ analysis because it examines a company’s strengths, weaknesses, opportunities, and threats.

Hardware-based security controls include ____.

____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking.

Electronic data interchange (EDI) enables ____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.

A feasibility study includes tests for ____ feasibility, which means that a proposed system will be used effectively after it has been developed.

A feasibility study includes tests for ____ feasibility, which refers to the practical resources needed to develop, purchase, install, or operate the system.

Examples of tangible benefits include all of the following except a(n) ____.

Examples of intangible benefits include all of the following except a(n) ____.

____ is an example of a discretionary project.

Projects where management has no choice in implementing them are called ____ projects.

A systems analyst conducts a(n) ____ investigation to study the systems request and recommend specific action.

To avoid the problem of project creep, ____.

A(n) ____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.

A survey is ____, generally takes less time, and can involve a broad cross-section of people.

In a preliminary investigation report, the ____ contain(s) a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.

In the preliminary investigation report, the ____ section contains the results of the preliminary investigation, including a description of the project’s scope, constraints, and feasibility.

A company’s mission statement is unrelated to its major goals, shorter-term objectives, and day-to-day business operations.

Management leadership and information technology are unconnected, and no significant changes have occurred in either area.

Data entry controls should be excessive without being effective.

Internal and external factors affect every business decision that a company makes, and IT systems are no exception.

As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.

Information systems that interact with customers usually receive low priority.

Competition drives many information systems decisions.

Economic activity has little influence on corporate information management.

If only one person has the necessary IT skills and experience to evaluate systems requests, that person should consult closely with users and managers throughout the company to ensure that business and operational needs are considered carefully.

Even if users have difficulty with a new system, it still will produce the expected benefits.

Feasibility analysis is an ongoing task that must be performed throughout the systems development process.

Whenever possible, a systems analyst should evaluate a proposed project based on tangible costs and benefits that represent actual (or approximate) dollar values.

Before beginning a preliminary investigation, a memo or an e-mail message should let people know about the investigation and explain the systems analyst’s role.

A systems project seldom produces significant changes in company operations.

The term _________________________ refers to the reasons, or justification, for a systems development proposal.

After composing a mission statement, a company identifies a set of _________________________ that will accomplish the mission.

To achieve its goals, a company develops a list of shorter-term _________________________, which translate into day-to-day business operations.

_________________________ are benefits that can be measured in dollars, resulting from a decrease in expenses, an increase in revenues, or both.

A feasibility study includes tests for _________________________, which means that a project can be implemented in an acceptable time frame.