The ____ phase of the SDLC includes four main activities: requirements modeling, data and process modeling, object modeling, and consideration of development strategies.

One of the main activities in the systems analysis phase is ____ modeling, which involves fact-finding to describe the current system and identification requirements for the new system.

____ enable a systems analyst to identify a problem, evaluate the key elements, and develop a useful solution.

Greater user involvement in the system development process usually results in ____.

____ are especially important to a systems analyst who must work with people at all organizational levels, balance conflicting needs of users, and communicate effectively.

A(n) ____ is a UML technique that visually represents the interaction between users and an information system.

In a use case diagram, the user becomes a(n) ____, with a specific role that describes how he or she interacts with a system.

A(n) ____ diagram shows the timing of interactions between objects as they occur.

The term ____ refers to a system’s ability to handle increased business volume and transactions in the future.

In a(n) ____ structure, which usually is based on interpersonal relationships, some people have more influence or knowledge than appears on an organization chart.

In an interview, ____ limit or restrict the response.

In an interview, ____ are questions that ask a person to evaluate something by providing limited answers to specific responses or on a numeric scale.

If an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should do all of the following EXCEPT ____.

When studying an information system, examples of actual documents should be collected using a process called ____.

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ might select every tenth customer for review.

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ could ensure the sample is balanced geographically by selecting five customers from each of four zip codes.

A common tool for showing the distribution of a questionnaire or sampling results is a vertical bar chart called a(n) ____.

A ____, such as Microsoft Outlook or Lotus Organizer, can help manage meetings, interviews, appointments, and deadlines and provide a personal calendar and a to-do list, with priorities and the capability to check off completed items.

Each activity within the systems analysis phase has an end product and one or more milestones.

Because it is linked to a specific development methodology, systems developers use JAD whenever group input and interaction is not desired.

System requirements serve as benchmarks to measure the overall acceptability of a finished system.

When fact-finding, asking what is being done is the same as asking what could or should be done.

Knowledge of a company’s formal and informal structures helps a systems analyst determine the people to interview during the systems analysis phase.

In the early stages of systems analysis, interviews usually focus on specific topics, but as the fact-finding process continues, the interviews are more general.

When conducting an interview, after asking a question, allow the person enough time to think about the question and arrive at an answer.

Although taking notes during an interview has both advantages and disadvantages, the accepted view is that note taking should be extensive.

System documentation always is up to date.

When designing a questionnaire, arrange questions in a random order, intermixing simple and more complex topics.

The main objective of a sample is to ensure that it represents the overall population accurately.

A single site visit usually gives true pictures, so it is unnecessary to visit more than one installation.

The deliverable, or end product, of the systems analysis phase is a(n) ____________________, which is an overall design for the new system.

A(n) ____________________ is a characteristic or feature that must be included in an information system to satisfy business requirements and be acceptable to users.

When phrasing interview questions, a systems analyst should avoid ____________________ that suggest or favor a particular reply.

The process of concentrating on what is said in an interview and noticing any nonverbal communication that takes place is called ____________________.

A questionnaire can be a traditional paper form, or a(n) ____________________ can be created and data collected on the Internet or a company intranet.