True/False
Indicate whether the
statement is true or false.
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1.
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Preliminary investigation includes those techniques
used by systems analysts to identify or extract system problems and solution requirements from the
user community.
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2.
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Another name for a system requirement is business
requirement.
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3.
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Based on Boehm's findings, an erroneous
requirement that goes undetected and unfixed until the operations phase may cost 1,000 times more
than it would have cost if it were detected and fixed in the requirements phase.
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4.
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The Ishikawa diagram is often referred to as a
cause-and-effect diagram or a fishbone diagram.
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5.
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Another name for fact-finding is information
gathering.
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6.
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Randomization is a sampling technique characterized
as having no predetermined pattern or plan for selecting sample data.
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7.
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Stratification is a sampling technique
characterized as having no predetermined pattern or plan for selecting sample data.
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8.
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Work sampling is a fact-finding technique that
involves a large number of observations taken at random intervals.
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9.
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A disadvantage of a questionnaire is its high cost
of gathering data from a large number of individuals.
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10.
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An advantage of a questionnaire is that responses
can be tabulated and analyzed quickly.
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11.
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An advantage of observation is that it tends to let
the analyst observe the normal volume and difficulty of work.
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12.
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A disadvantage of questionnaires is their
inflexibility.
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13.
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A disadvantage of a questionnaire is that good
questionnaires are very difficult to prepare.
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14.
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Questionnaires allow individuals to maintain their
anonymity.
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15.
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The personal interview is generally
recognized as the most important and most often used fact-finding
technique.
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16.
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An advantage of an interview is that it permits the
analyst to adapt or reword questions for each individual.
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17.
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An advantage of an interview is that it gives the
analyst the opportunity to observe the interviewee's non-verbal communication.
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18.
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Interviewing is highly dependent on the systems
analyst's technical skills.
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19.
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Unstructured interviews are conducted with a
specific set of free-format questions to ask the interviewee.
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20.
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In structured interviews, the interview is
structured by the interviewee, not the interviewer.
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21.
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Closed-ended questions restrict answers to either
specific choices or short, direct responses.
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22.
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An interview guide is a list of specific questions
the interviewer will ask the interviewee.
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23.
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The higher the management level of the interviewee,
the more time should be scheduled for the interview.
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24.
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If you cannot interview someone in person, a
telephone or e-mail interview will work just as well.
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25.
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To establish rapport during an interview, position
yourself within 1.5 feet of the interviewee.
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26.
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Body language is the verbal communication that we
all communicate clearly and with awareness.
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27.
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An advantage of discovery prototyping is that the
prototype can serve as a training mechanism for users.
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28.
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A disadvantage of discovery prototyping is that it
may increase the time spent on fact-finding.
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29.
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Prototypes are generally developed using the same
technologies as the final software. In fact, they are often just incomplete versions of the finished
system
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30.
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The best prototypes are those that actually grow
into the final system.
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31.
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The JRP facilitator is responsible for keeping
records pertaining to everything discussed in the JRP meeting.
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32.
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A disadvantage of JRP is that it increases the time
required to develop systems. This occurs because the JRP meetings take longer than traditional
interviewing.
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33.
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In a fishbone diagram the various problems and
opportunities for a systems project are drawn as bones off the main backbone.
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Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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34.
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System requirements are also called:
a. | requirements discovery | b. | problem analysis requirements | c. | business requirements | d. | preliminary
requirements | e. | none of
these |
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35.
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A function or feature that highlights what a system
must do is known as:
a. | requirements discovery | b. | problem requirement | c. | functional
requirement | d. | nonfunctional
requirement | e. | none of
these |
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36.
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Some of the initial requirements gathered from
stakeholders may be:
a. | conflicting | b. | overlapping | c. | infeasible | d. | ambiguous | e. | all of
these |
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37.
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A sampling technique that is characterized as
having no predetermined pattern or plan of selecting sample data is known as:
a. | observation | b. | proxemics | c. | randomization | d. | stratification | e. | none of
these |
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38.
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A fact-finding technique wherein the systems
analyst either participates in or watches a person perform activities to learn about the system
is:
a. | observation | b. | proxemics | c. | randomization | d. | stratification | e. | none of
these |
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39.
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Questionnaires that contain questions that require
the selection of pre-defined responses are known as:
a. | free-format questionnaires | b. | fixed format questionnaires | c. | interviews | d. | Both (a) and
(b) | e. | none of these |
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40.
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Which fact-finding technique is generally
recognized as the most important and most often used?
a. | questionnaires | b. | observation | c. | discovery
prototyping | d. | interviews | e. | none of
these |
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41.
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Which of the following is something you should NOT
do during an interview?
a. | be courteous | b. | listen carefully | c. | use
jargon | d. | be patient | e. | none of these |
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42.
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In terms of proxemics, interviews should be
conducted in which spatial zone?
a. | personal zone | b. | intimate zone | c. | public
zone | d. | social zone | e. | twilight zone |
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43.
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Which of the following is NOT a guideline for
successfully conducting a JRP session?
a. | encourage group consensus | b. | encourage user and management participation | c. | for precision use technical jargon | d. | apply conflict resolution skills | e. | none of these |
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44.
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Sampling every 100th invoice would be an example
of:
a. | randomization | b. | proxemics | c. | JRP | d. | stratification | e. | observation |
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Completion
Complete each
statement.
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45.
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A(n) ____________________________________ is a
description of the needs and desires for an information system. A requirement may describe functions,
features (attributes), and constraints.
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46.
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A(n) _____________________________________ is
something the information system do.
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47.
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__________________________________ is the formal
process of using research, interviews, questionnaires, sampling and other techniques to collect
information about problems, requirements, and preferences.
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48.
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_____________________________________ is the
process of managing change to the requirements.
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49.
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A(n) ____________________________ question allows
an interviewee to respond in any way that seems appropriate.
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50.
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A(n) _____________________________ is a checklist
of specific questions the interviewer will ask the interviewee.
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51.
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A(n) ___________________________ (advantage or
disadvantage) of a questionnaire is that the analyst cannot observe and analyze the body language of
the respondent.
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52.
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A(n) _________________________ (advantage or
disadvantage) of interviews is that they allow the analyst to probe for more feedback from the
interviewee.
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53.
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_______________________________ are conducted with
only a general goal or subject in mind, and with few, if any, specific, questions. The interviewer
counts on the interviewee to provide a framework and direct the conversation.
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54.
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_________________________ questions allow the
interviewee to respond in any way that seems appropriate.
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55.
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___________________________ is the relationship
between people and the space around them. It is a factor in communications that can be controlled by
the knowledgeable analyst.
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56.
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_________________ is a fact-finding technique that
brings stakeholders together for a group meeting.
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57.
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____________________________________ is a
fact-finding technique that employs searching trade journals and the web for information on how other
organizations have solved similar problems.
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58.
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The JRP _____________________ serves as the leader
for the JRP sessions.
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59.
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_________________________ is a technique for
generating ideas during group meetings.
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60.
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_______________________ requirements are ones that
describe all possible system inputs and responses.
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